Frequently Asked Questions and policies

---

1. Pick your date, your package + your add-ons by filling out the form.
2. We will confirm your party rental dates, times and other details and go over any questions and/or special requests you might have through email.  I will send an invoice after you confirm and your deposit, which is 50% of the balance, is due at this time. Once your deposit is received your reservation is official! 
3. Two weeks before your Elegant Sleepover Party I will contact you to reconfirm your delivery and agree upon delivery and pick up time. I will send an invoice and your remaining balance is due at this time. 
4. We deliver + style.  It will take anywhere from 60-150 min minutes to set up your Elegant Sleepover  and add-ons. 
5. You make wonderful memories.
6. We come the next day to pack up + pick up at the time agreed upon.
7. You post an amazing review on one of our many online outlets. Google, Yelp, Facebook or Instagram 😉😁
8. After each Elegant Sleepover Party all bedding and covers are laundered. All mattresses and decor items are disinfected and spot cleaned.

 A deposit of 50% of your party cost is due at the time of booking. Full payment will be required prior to delivery along with a fully-refundable damage deposit of $100.

 Each Elegant Sleepovers teepee setup is around 6.5 feet in length and 3.5 feet in width. Based on the measurements of your space, we can work with you to design the best configuration for your event, whether it be aisles, a semicircle, or a line up.  

 Your rental will be overnight. We will decide and agree on a time to Drop off and Pick up.  Additional night(s) can be purchased for an additional but discounted rate but must be discussed during booking.

Tent set ups can be used for photo shoots as well, please contact me for more information.

 If you need to cancel, your deposit or 50% of your total is non refundable but you may reschedule to a later available date at no cost. (if done prior to the 2 week mark) In other words your money stays as a credit. 

 When you agree to our terms of service you agree to replace lost or damaged items at fair market price.  Taking precautions such as keeping nail polish, permanent markers, scissors and other damaging items away from the teepee set ups will help ensure there is no damage.  We appreciate your understanding concerning this matter. 

  Please keep all pets and animals away from the equipment. 

No. We take sanitization of our supplies very seriously. All linens are laundered in hypo-allergenic, plant based, antibacterial detergent after each use, regardless of whether they were slept on. Mattresses are protected by waterproof protectors and washed  before and after each use. All materials are disinfected after each party.   

Blankets are provided, decorative throw pillows are provided but not for sleeping, sleepers should bring their own sleeping pillows. 

Yes, it is your responsibility to reach out to the hotel when booking to discuss the setup and delivery and what is needed on our end.